Can you return dsw clearance shoes

I only wear them to the office and then home. But somehow, the zippers have worn out completely and I can't get them replaced!!! I purchased shoes for a party yesterday that felt comfortable while in the store and almost crippled my feet. Please advise. Btw, to the person who commented about what store takes back used shoes and to remember DSW is selling shoes at a huge discount Instead of beating up on your fellow consumers, you should be handing together DSW totally takes advantage of the consumer, they make you go looking for their policies when they should be provided.

Both have already torn and a heel fell off. I've shopped a lot at DSW over the years and have realized I'm better off going with a retailer who stands behind what they're selling.

Shoes, even if discounted, should last longer than a couple of months. Quality of your product has gone down. I bought a pair of shoes for my geenage daughter last Thursday just before your store closed.

We hurriesly bought a pair of nike Athletic shoes. My daughter left at 7 am the next morning for Colorado for a volleyball tournament. She wore the shoes and they did not stay on her feet. Plus they hurt her feet. She had no choice but to wear them to and from her team hotel to the venue. Ahe flew in last night late. I tried to return the shoes today and the Manager would not let me.

I had the receipt and she asked if the shoes were worn. I was honest and said yes so she said we voided the return policy. That is ridiculous. Do you not stNd by your product? I want a refund. I have shopped retail for years and never had such an experience. Tried to return four pairs of shoes tonight that were all unworn, in original boxes and with receipts.

I was given store credit and not a refund because it was 60 days and 4 hours. I am so disappointed!! Learned the hard way. Lots of snow. I would drive to Duluth MN but we have ice, 2ft of new snow on top of our already 3feet plus and it is hazardous. I am departing town via plane and can't get to a store. Shipped back - didn't say I couldn't. Peoria called today - can't return with out the presence of the card and no they can't take the information over the phone eventhough she had the sales slip in her hand.

I love to shop at DSW always satisfied with my purchase. Unfortunately i purchased some boots wide width. I did not notice until i tried them out the next day at home. The box it came was a little damaged so i thru it out. The shoes have not been worn. Can i still return without the box? I have the charge from DWS on my credit card.

I do not have original boxes but I h e online receipts. I'm a very good customer I'll I till be ble too return? You do not have an "easy" return and exchange policy if you require all returned items be "unworn. The boots I bought looked great and felt good in the store. When I got them home and wore them for a few hours, they hurt my feet.

So, according to your policy, I can't return them. I will be directing future business to stores that sell comfortable, supportive shoes with return policies that protect the customer, ie Schuler and The Walking Co. Paying a little more is worth it for the added quality and service. Will you stand by your product? We would like a full refund. The manager at the Joliet, Il location would not acknowledge a coupon used on an original purchase and made us pay the difference on a even exchange!

Totally disgusting. All I wanted was a black purse instead of the pink one I originally purchased because it didnt match my outfit. My receipt did go past the 60 days, but it was the exact same purse they still had in stock. Even the sales associate was surprised the manager made her charge us for difference we saved with the coupon before.

Making things more difficult than they need to be! I guess it would have been easier to be dishonest and not show our receipt. I'm just curious what stores take back shoes that have been worn. I'm confused Why do you people think you can return USED shoes that aren't damage? Let's remember DSW are selling shoes at a huge discount, which is probably why they don't take back used shoes.

Major stores may, take them back because they are already overpriced. I had an old address linked to my account, called and asked if I should cancel the order or switch the address. Paid money for shoes that I have no idea where they will end up. DSW needs a better system and a cancel my order option.

I did not know about this policy and returned a pair of shoes because they slipped off the back of my heel. If I did not like them I can then return them.

I think I will take them back and get my money back and never go there again. Like one other person says unless we actually wear them out how will we know they work. Bought a pair of work shoes. Even asked the gal before I left what if they hurt or cause a blister can I bring them back. She says no when you leave with them and wear them once they are yours. I think we all know why they do this as they believe people wear them once and then for what ever reason and bring them back for full refund.

Well how much do people actually do that. And is it worth their business model to continue doing it. I've bought probably my last pairs of shoes from dsw. But, this pair of shoes I just bought yesterday for work. I wore them last night and they were killing my feet and had blisters by the end of the night.

So, I guess I can't return them now so I'm stuck with them and will probably have to donate them. I'm pretty sure I am just done with DSW. What a stupid policy because I am just not going to shop there anymore. Get it right DSW. Bought a pair of heels last week , wore them ONCE for a wedding and they completely fell apart!! I've never seen a pair of shoes come apart like this and I can't return them since they're worn. I work in retail so it baffles me that you can't make a return in x amount of time If they didn't work out.

Purchased shoes online, wore them about 4 times and they broke on me. This should not have happened and DSW's policy of only accepting unworn shoes is just poor customer service. I've dealt with this with in store purchases. The shoes may be discounted, but this is not the Dollar Store.

After she'd worn them a couple of times they bothered her arch and were uncomfortable. Also, the pull-on tag in back was fraying already. I checked their return policy on line and we were within the 60 day return policy, August However, the manager of the store refused to accept the return because the sneakers had been worn.

How can a person know - before wearing the sneakers - if they are comfortable or not. I had to return sandals I had long awaited. I went to the store so I could try them on, but they said these could only be ordered online.

When they finally arrived, they fit me very poorly. I certainly didn't want to reorder; wrong style for me. After mailing in the original box, got message saying I was charged for the return! First time this has happened for not returning to store! See above explanation. What a disappoinment. I bought a pair of boots last week and asked to put them in my own bag instead of taking a box home. Upon trying them on again at home, I realized how uncomfortable they were and needed to return them.

The policy states that the original packaging is needed to make a return. After reading several reviews about returns and exchanges at DSW, I was anticipating a frustrating situation and that I would be denied the return, but when I got to my local DSW the girl helped me out immediately, processed my return, and made it a really great experience!

I was pleasantly surprised at how easy she made it and was grateful for such wonderful customer service. This was the most drawn out ridiculous experience ever. As someone who works for an online retailer website I am amazed how awful DSW is with their information being updated. I had my order cancelled due to their lack of inventory. Okay, I order another pair even more expensive. I received my text saying my shoes arrived so I went to the store and the Manager barely looked for them.

She told me to wait for an email even though I had an official DSW text confirmation. The next day I called customer service and they confirmed my shoes were there and perhaps the staff just didn't look good enough. Today I returned to pick up the shoes and I returned them immediately!

I decided to spend that money at Nordstrom or even Zappos. My comment is this what you sale is sold with many retailers so focus on your customer service and customer experience. In today's world brick and mortar stores are the first to suffer. I won't being shopping with your company again sad to say. To anyone else if you must shop with DSW buy in store and even then at your own risk! I purchased a pair of shoes for my daughter in mid May, the front Of the sole as already come Loose and there is a tear in the shoes.

I didn't have the receipt because the shoes had fit. I tried to return and they told me they had to have a receipt or a UPC code. I only wanted to exchange them Indidnt ask to return or for a refund.

I went home and found the box with the UPC code so I made another trip to the store and the manager said oh sorry we can't accept this you're out of the 60 daynretuen period and the shoes look really worn. How worn can they be Inonku bought them 3 months ago and maybe wore them times.

They were more than happy to have me as a customer. I will not be giving any more business to DSW - there customer service is terrible. Very disappointed with this store. I ordered a pair of size 6 heels, when I received them by mail, the box said size 6 but the heels were actually a size 8.

The shoes were way too big and looked worn. I called customer service and they told me size 6 were sold out and there was nothing they could do about it.

I believe they should check the sizes of shoes before shipping them out. This will be the last time I shop at DSW. I dont understand why the policy says you can return an item you are not satisfied with it but only if it's not worn, but how would you know if you didn't like it or cannot wear them without wearing them Wow, after reading some of these reviews, I'm not sure I want to continue to shop here. I have had a couple of bad experiences lately. I order all the time from DSW, the last few times have been very bad.

The shoes have arrived damage or worn even if the say return unworn. I usually return them to the store, and this time I called customer service what a joke. They were no help at all. I'm at a lost cause I really like their shoes. I brought 4 pairs of shoes on 7thJuly from the extra reduced section, When I got to the till I asked the lady serving me to double check that all shoes could be returned as I was buying these to go with dresses for a wedding and needed to take them home and try out with the dress.

My husband returned my shoes today 19th july and was told he could not get money refunded on the card and had to accept store credit. I do not want store credit, I do not want to be lied to when I specifically asked if they could be returned and Iif I would get my money back. I am so angry right now with the store I never want to step foot in it.

I do not shop at stores that do not have a great customer relationship. I'm shocked at the way some of these reviews are written and amazed at some of the questions submitted! How do "you" survive on a daily basis? I would be contacting the company directly.

If you have issues within your local store, contact their customer service reps via the telephone or email. Put forth a little more effort. You may be surprised at the outcome. Just a suggestion I bought sandals about month ago, the velcro straps are falling apart. How can I return or exchange them when you're policy said never worn. I would like to know what can be done. The return policy is the most ridiculous return policy. You really don't know how shoes fit until you wear them.

What am I supposed to do with these shoes? Not only is their online services difficult the coupons and "promotions" are horrible to existing customers I rarely order shoes but when I do I usually go into a DSW store because online is so horrible, unfortunately the location I went too was extremely unhelpful and I had no choice but to order online. Once I ordered my shoes and also placed my "free cooler" in the promotion code spot I was excited to receive my shoes and bag.

Buying shoes over the internet is difficult at best as the sizes of various brands can be so different. This does not invite people to try your shoes. I needed a 7. However, with it being the weekend I thought I would receive the shoes on either the Monday or Tuesday. I have attempted to call DSW service number and was told the wait time for an anyone to answer was 63 minutes!! What sort of business do you run??? Now lets see if there is any comeback as far as this complaint is concerned.

Rochester Hills location refused to exchange the sandals I picked up less than 48 hours ago, saying I would need to order new ones before they could to the exchange. When I asked them to order the correct size and style in, so that I could just come in and do an even exchange for ones that are not falling apart, they said that they could not order them in, but that I could come in and order them.

There is no difference, and they refused to help me, and in-fact encouraged me to purchase an entirely new pair, instead of just ordering the correct size and style to their location, so I would be able to go in and do an even exchange. I will not spend more, and wait upwards of 2 weeks, in order to get the sandals I should have gotten, undamaged, originally. I was totally pleased. I purchased a pair of shoes for my 5 year old grandson.

After a week the seams were coming apart. Took them back to the store after 2 weeks from purchase without a receipt and showed them to the DSW clerk. They gave me a full refund back to my CC. Great service, the shoes were defective and they took care of it. I purchased a pair of shoes online. Can I return these to a DSW store? I used to buy shoes here all the time and for my children, but store clerks are not very helpful. I wore it around the house a bit and it seemed good, but as soon as I worn it on rough pavement,the bottom would stick or make the shoe shift, something strange because they would make me almost trip.

They wouldn't accept them because they were worn, but clearly if they checked their records, I never have tried to return worn shoes.

Disappointed in poorly designed sandals and return policy when I WAS a loyal customer. I then bought another pair of shoes same price different card.

Answer asap, please!! M Mullady. I don't know how they can stay in business if this is the way they treat their customers. I have bought sandals before and was pleased but the return is totally changing my mind about ever shopping at DSW again. I purchased a pair of shoes from DSW at the end of march returned the item a week later.

It is now May and I have not received my refund. I am so unhappy and will not ever shop there again. I called customer service and was told by the recording that it would be a minute wait. That is ridiculous! Been on hold bout 29 minutes no answer I should of read the reviews first tried to order same boot but different colors system i didn't let me so I guess I will be getting two of the same boots and stress.

How in the hell can I find out if my shoe fits and is comfortable without wearing the shoe? I understand they don't accept torn up, old shoes back, but I wore my shoes once to discover the memory foam that was promised, isn't pillow soft.

They will not accept them back and they're flawless, in box with receipt. What the hell! I've been a customer here for 25 years and never returnee anything. The live chat does not work, I have called been on hold for hours, emailed no-one got back to me. I have a return for the wrong time that was sent to me, no return form in the box. Very frustrating!!!! Telephone customer service is nonexistent. I was placed on hold for over 30 mins and never spoke to a person.

I ordered online but DSW sent the wrong boot. They don't wait days for the customer to pay them, so why do customers need to wait days for their refund when the item has been returned?

These are worse return policies I have ever seen. I will not shop at DSW again. I really shop here a lot! I actually think the employees know that. I'm a bit dissapointed this time. She gave me store credit.

Very Very upsetting. Ruined my day. My name is Isabel Hawkins and I send some shoes to be return and haven't see my money in my bank how lmuch time I have to wait they told me they were going to give me credit this past Monday the 26 and nothing. I return a pair of boots on the original box never worn havent received a credit on my account. Returned shoes as per instructions: unworn, in new condition, in box to the local store.

I got my PayPal refund in minutes. Followed the rules and had zero problems. Wow, I've never seen so much bad feed back. Fortunately our experience was great. I honestly think it depends on the cashier. We were able to exchange water proof, month old boots that started to leak I always buy from academy sports because you don't have to worry about return policy, if you not satisfied after you worn for day, month or year they will take it back.

I said bye bye to dsw long time ago. Shame on you DSW I just bought 2 pairs of Nikes 4 days ago an one hurts terribly when I walk thought maybe I needed to stretch them out but they still hurt, the other pair I have no issues. Not understanding why I couldn't exchange for a half size bigger, I even have my receipt why is this not allowed? I never purchase again from y'all.

Terrible customer service, and so misleading on your refund an exchange policy. I just exchanged a one day worn pair of shoes back to DSW. Just clean the bottom really well and hope you do not have too many scuff marks. If it doesnt work for you try another store.

It all depends on the cashier. Maybe try the same store twice on different days. I believe they would have returned mine as well if I wanted to. I ordered two pairs of boots.

One pair arrived but the other did not. I emailed DSW and they said they would be back in touch with me, that was six days ago. Still no response after I have emailed twice since the email Saturday. I'm sending back the pair I did get. My daughters bought me a cute pair of boots for Christmas from DSW.

They got wide calf and I have chicken legs! My daughter gave me original receipt which was purchased with her debit card.

They would not refund me. A debit card is like cash but not here. Customer service was rude and nasty. Was going to look for work shoes since I was here. I will not give them my business. My daughters on her way here to bring the card. What A hassel. Don't shop here!!! I have been calling the DSW for weeks! I got a pair of UGGs as a gift, and want to exchange them, but can't get through to customer service to safe my life!

And now it looks as though my selection of exchange UGGs is getting quite slim. Very, very disappointed! You say in one sentence that for any reason you can return a shoe then the next if it's worn you're basically out of your money.

I will never order again from DSW. I've been a customer for years. Horrible customer service. I ordered a pair of flats, 6 wide, in black suede. The pair I received was multi-colored, 7. The description on the box did not match its contents. How the wrong pair ended up in the wrong box is beyond me! Returned the item at a DSW store 15 miles away. What a waste of time. It is absolutely ridiculous that a refund will take over a week to occur.

I received the wrong size for an item and now I have to wait that long to get my money back? Why would your company not slow down and verify several times they are sending the correct items. Received wrong item for Christmas! What a hassle this is. Now I won't have this as a Christmas present for a loved one, he'll be short an item and I'll have to do extra work on my end bcus someone there didn't do their job right.

Dishonest and fulse advertising. When purchasing items online it indicates free returns and from reviews I have seen apparently it's not. Also the weekender bag was part of the deal when I made my purchase and I didn't receive it.

It was clearly added to my cart and yet i didn't get it. Why advertise gwp giftwithpurchase and not honor it to the customers???? I have been a frequent customer for a long time but not any more. Wow DSW! After reading all the comments or complaints that are exactly the same as my complaints, I think it's time to change some things with your service.

Super fun! I tried online shopping this year and this is the icing for my reconsideration. I ordered boots and they sent me the wrong ones. Called customer service and waited for a long time.

Chose the call back option after a while. No one ever called me back. This is very disappointing. I guess I will stick with other websites that have great customer service and take responsibility when they send the wrong item. Ordered bags to qualify for the free weekender bag. Didn't get any free weekender bags, this happened 2 times in a row.

Then second weekender bag I received nothing. I called and was out on hold for like forever. Then I out in my number to be called back. They called me back. Their customer service is a joke!!! Ordered a pair of 7. Received one 7. Called a local DSW store, and there are no 7. Called customer service about a free exchange through the mail.

Called back and tried the option for getting a callback. Been waiting for an hour and no callback so far. I also tried emailing. We'll see what happens. Two different size boots I order a shoes online on a cybermonday. I sent an email about it but no one has reach out to solve the issue. I will never do an online shopping with DSW anymore.

I purchased a pair of shoes to get the free weekender bag and shoe bag. I received no free gifts. I placed my order online. This is the 2nd time that I've placed an order and not received my free items.

I'm very disappointed. Please let me know how I will be compensated. Very misleading :. I need the free bag or another bag of the same value. A store credit of the value of the bag will also be accepted. I placed the order with the email Thanks. I din not get free shipping. Every store allows you to return items to the store for "FREE," so this banner at the top of the website shows that DSW is deliberately misleading customers. Manager at store was not helpful. Why would I give them more money if they do not back up the quality of their merchandise.

I called corporate so we shall see if anything can be done. Love their selection. There customer service is terrible. Bought 4 pairs of shoes. I had not received coupons for a month and this AM received a 20 percent off. Called and requested a price adjustment was denied.

I will be taking them back and buying somewhere else. Not worth it I can head to Macy's or an outlet and be treated better. Very dissappiinted. I don't live near a DSW location so I can't return to store. I suggest you take some lessons from Amazon. It is doubtful I would order from you again.

Too much hassle and time wasted. I need to return boots from DSW. How do I return shoes that I purchased , for a different pair? The ones I bought are tearing -up already and I only wore them 1 time.

Is this possible? I do have my receipt still and I shop at your store very often. Thank you in advance. I recently bought a pocketbook from your store while traveling.

After bringing the pocketbook home I decided that is just not me. DSW return policies are like living in China. You have to be very lucky to get an understanding clerk. I bought a pair of sandals from store in Tigard OR. I live 3 hrs from that store. Returns must be made within 60 days of purchase. I cannot get to store and am unable to find an alternative on line. What can I do? Was charged for shipping on a recent purchase even though I am a VIP member.

Cant get anyone on the phone or able to contact anyone. I guess this is why Amazon is so popular. I just now discovered a Fed Ex return label in the shipping box. My sincere apologies to DSW!!

Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. I am very disappointed with the service. The lady today refunded my shipping cost. I thank her for that. Thanks for listening. Hope no one else has to go thought all this for a pair of shoes. Sincerely, Patricia Wells.

So what good is to ask one? Documentation: Bring your original receipt with you. You cannot mail these items back. You can get a full refund to the original form of payment for items purchased from DSW online by meeting the following requirements. Allow seven to 10 days for DSW to process your refund.

Timing: Send your online order back by mail within 60 days of the purchase date. Condition: The item needs to be unused and unworn, and sent back in its original packaging.

Include that along with your shipping invoice to get a refund to the original form of payment. If the item was purchased in a store, take it back to the store with the original receipt and packaging. If you paid by PayPal, take the item into a store for your exchange.

For any other form of payment, you can ship the item back to DSW. Any price difference in your favor will be refunded to your original form of payment, if the exchange is made within 60 days of the original purchase. Take the unused and unworn item to a store, along with its original packaging. If the item was purchased online, you can ship it back, unused and in its original packaging to:.